We have subtle subconscious faculties we are not using. In addition to the limited analytic intellect is a vast realm of mind that includes psychic and extrasensory abilities; intuition; wisdom; a sense of unity; aesthetic, qualitative, and creative capacities; and image-forming and symbolic capacities. Though these faculties are many, we give them a single name with some justification because they are operating best when they are in concert. They comprise a mind, moreover, in spontaneous connection to the cosmic mind. This total mind we call "heart".
Presence signifies the quality of consciously being here. It is the activation of a higher level of awareness that allows all our other human functions - such as thought, feeling, and action - to be known, developed, and harmonized. Presence is the way in which we occupy space, as well as how we flow and move. It shapes our self-image and emotional tone. It determines the degree of our alertness, openness, and warmth. Presence decides whether we leak and scatter our energy or embody and direct it.
When we don't listen, we are shutting ourselves off -- not from others but from ourselves. We can't do anything from a place of knowing. When we think we know something, we don't listen. We have to empty ourselves over and over, return to unknowing, and just listen. And listen. And listen... And once we listen, we have to act. The functioning that comes out of listening -- out of "Attention!" -- is compassionate action. If we don't listen, we can't act with compassion.