Ibn Hasdai writing in the 13th century said: "[Man] was given two ears and one tongue, so that he may listen more than speak." It is a privilege just to listen. And there is a fine distinction between "listen to" and "to listen." When we "listen to" we are actively engaging our senses of sound for a particular audible cue. But, when we choose "to listen," we are opening ourselves up to the sounds of silence and solitude; to ways and words unanticipated, unscripted and often—unfamiliar. We do not choose these words; they choose us.
Did the two sides reach agreement… Doubtlessly not. Yet something more profound happened: They saw each other as people. This is an increasingly rare occurrence in our country; we have become skilled at avoiding practically all interaction with those with whom we disagree...we have the ingredients for a culture polarized by the perception that we are good and virtuous, while they are inhuman and evil. The law professor John A. Powell...calls this "othering" and has shown that it leads to hatred and discrimination. But on the odd occasion that people are exposed to each other as people...othering is hard to maintain. And that is the rare moment when human compassion and empathy can break out.