A listening heart is always open, sensitive to the joy and pain of others, offering a space within itself for the other to enter. It gives each person what is so badly needed—an affirmation of their place in this world.
Look at this window: it is nothing but a hole in the wall, but because of it the whole room is full of light. So when the faculties are empty, the heart is full of light. Being full of light it becomes an influence by which others are secretly transformed.