The fundamental premise of compassionate listening is that every party to a conflict is suffering, that every act of violence comes from an unhealed wound. And that our job as peacemakers is to hear the grievance of all parties and find ways to tell each side about the humanity and suffering of the other. We learn to listen with our "spiritual ear," to discern and acknowledge the partial truth in everyone—particularly those with whom we disagree. We learn to stretch our capacity to be present to another's pain.
I experienced in myself a curious phenomenon: I was listening with the heart. And if I just listened, through the heart, just listened, and no thinking was involved in it, then the heart sang with the violins, it was the trumpet call, it was the woodwinds, and I was the music.