The fundamental premise of compassionate listening is that every party to a conflict is suffering, that every act of violence comes from an unhealed wound. And that our job as peacemakers is to hear the grievance of all parties and find ways to tell each side about the humanity and suffering of the other. We learn to listen with our "spiritual ear," to discern and acknowledge the partial truth in everyone—particularly those with whom we disagree. We learn to stretch our capacity to be present to another's pain.
Service is one of the two main levers of evolution: one is meditation, the other is service. Service, of whatever kind, gradually distances you from yourself. As your service grows, expands outwards from yourself, you do not lose touch with yourself but you become less and less concerned with your own ego, your personality expression. Service is the impulse of the soul, the carying out of soul purpose.