I think that those who serve most potently, work on levels of consciousness that have to do with radiating love — maybe God's love... It is important that you have a brain and use it, but that is secondary. The basic premise is that you allow something to come through you. Then you use your intelligence to give your heart's work discipline and logic. But the transformative energy, that which can change events, that heals, that helps, that serves, comes from somewhere deep inside.
Most people need to know that they have been heard. Listen to their body, their eyes, to the colors they are wearing. If you really want to hear someone, open your heart and listen to their soul.