I think that those who serve most potently, work on levels of consciousness that have to do with radiating love — maybe God's love... It is important that you have a brain and use it, but that is secondary. The basic premise is that you allow something to come through you. Then you use your intelligence to give your heart's work discipline and logic. But the transformative energy, that which can change events, that heals, that helps, that serves, comes from somewhere deep inside.
Inner stillness is perhaps our greatest ally. Gandhi once wrote that silence brings "the highest potency and is self-acting power." Prayer, meditation, reading scripture (which is, to me, alive with silence, embedded with sacred codes about our deepest mind) -- even quiet walks -- become healing acts. These quiet the world's noises and provide clues about who we are and our healthiest directions.