The dark night of the soul refers to an extended period of acute purification that a spiritual practitioner undergoes immediately before making the final transition to deep spiritual awakening. It emphasizes purification and the act of letting go of what no longer serves after many lesser trials have been navigated.
Most people need to know that they have been heard. Listen to their body, their eyes, to the colors they are wearing. If you really want to hear someone, open your heart and listen to their soul.