When you no longer have expectations, the unexpected kindness of others and small acts of consideration become like "sweet manna from heaven." The feeling that rises spontaneously within one's heart at such times is true gratitude. When one is accustomed to kindness, one can lose the feeling of gratitude. One must constantly return oneself to the spiritual starting point of no expectations.
On the surface, silence was simple: we didn't speak unless it was necessary. But what was the point of silence? The point was, we learned, not mere silence, not silence to preserve some sort of order, but something much greater. In silence the idea was to recollect ourselves, to place ourselves more squarely in the presence of God than we would if people were talking to us all the time. We could pray, we could meditate, we could contemplate.