Most people need to know that they have been heard. Listen to their body, their eyes, to the colors they are wearing. If you really want to hear someone, open your heart and listen to their soul.
Stillness is our most intense mode of action. It is in our moments of deep quiet that is born every idea, emotion, and drive which we eventually honor with the name of action ... we reach highest in meditation, and farthest in prayer. In stillness every human being is great; he or she is free from the experience of hostility; she or he is a poet and most like an angel.