Work is more than work. Work is a way of creating and contributing; It is giving to the world; it is sacramental, because It is serving. It is a yielding up and a showing, WHATEVER it is you did — The best-made bed, the best-written book, the best piece of pottery you had within you. It is good for the psyche and good for the soul.
Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.