When a person is angry with another person, that person is removed from their heart. That's why the physical reaction is to shout. The greater the distance, the louder the shouting. But when individuals are in love, they speak softly, and when they are further in love, no words are needed.
People today in a competitive corporate secular world are not encouraged to take up listening AS A SPIRITUAL PRACTICE. It requires tremendous life forces TO LISTEN, to become inwardly still, to suspend self-talk and arrogant critical and judgmental tendencies and to be present to another person or reality. ...The rudiments of spiritual (or other) knowledge may be received through the ear, but when these ideas penetrate the heart and are apprehended by the heart's eye, then HEARING BECOMES VISION.