If our ordinary, self-centered viewpoint is dominant, rocks and tree roots are undesirable. But if we change our point of view, then the very fact that there are rocks and tree roots makes the valley stream more beautiful and the sight of waves breaking upon them beyond description. When we perceive joy, anger, happiness and sorrow as enriching our lives, just as rocks and tree roots and water spray embellish nature, then we are able to accept whatever happens and live like flowing water, without clinging to anything.
Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.