Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.
A small bird with a red bonnet on its head came and perched on a rock opposite us. It waved its tail, turned its head anxiously in all directions, then glanced directly at us and as it did so, it grew bold and began to whistle softly, tauntingly at first; but soon it threw back its head, swelled its throat, and gazing at the sky, the light, burst into song with abandon. Everything vanished; nothing remained in the world save this bird and God: God, and a beak that was singing.