Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.
The stripping of pettiness from life in those early days of the war, the sense of unity and mutual help among all sorts and conditions of people, was a thing no one who was in England at that time could ever forget. There was an atmosphere of forgiveness everywhere, that most rare of human qualities...such moments reveal the beauty hidden in the most unlikely persons and affirm the truth, "what a piece of work is man, is woman!"