Silence in mercy means more than stilling our tongues whenever we plan to speak unkindly. We must silence our judgmental thoughts as well. Each time we think of another person critically, we need to consciously isolate that thought and replace it with one that is imbued with gracious tolerance for his or her faults ... In such silence, we allow others to exist as God made them to be rather than how we would wish them to be ... Through the use of silence, we not only drive out our desire to dominate and control, but also learn to listen to one another. When we truly hear what others are saying to us in the respectful silence of our heart, we can begin to serve others with mercy, for we now know what they need from us and can respond accordingly.
Perhaps nothing would be said at first, but eventually a sound, a poem, an artwork or an impression would spark an exchange, and there would be a clear flow of meditative, constructive thought. Periodic silences would follow, to which we both listened almost as if the quiet were a third party speaking to us. And in response to that stillness we would breathe deeply, come to a sort of relaxed attention, and in a humble, reverent manner lower our eyes, as though acknowledging the mystical presence of something greater.