One who speaks from the lips
chatters ...
One who speaks from an empty mind
adds confusion to discord ...
One who speaks from a full mind
feeds the minds of others ...
One who speaks from the heart
wins the confidence of humanity ...
But one who speaks from the soul
heals the heartbreaks of the world
and feeds hungry, starving souls ...
Listening requires entering actively and imaginatively into the other person's situation and trying to understand a frame of reference different from your own.